Refund Policies for Classes and Workshops
- Non-Refundable Deposit
Please note that for all classes and workshops 10% of tuition is a non-refundable deposit in cases of withdrawal.
- Withdrawing prior to the start of a class
In order to request a withdrawal from a class or workshop, students must contact the education department by phone or email at least 5 days before the first class meeting. Students who request a withdrawal at least 5 days prior to the first meeting will receive a 90% tuition refund. Students withdrawing fewer than 5 days from the first day of class are not eligible for a refund.
- Policy regarding course cancellations
As a nonprofit organization, the Art Center cannot underwrite its courses and reserves the right to cancel a course that does not meet minimum enrollment requirements. We also reserve the right to cancel or postpone any program or activity due to low enrollment or unforeseen circumstances. If the Art Center cancels or significantly alters a class, a full refund will be issued or the student may be placed in an alternate class with available spaces by contacting an education staff member.
- Missed Classes
Please note we are unable to provide make-up opportunities, prorate or provide refunds for missed classes due to personal scheduling conflicts.
- Independent Studio Time
No refunds of any kind will be issued for Independent Studio purchases regardless of the reason. Passes expire at the end of each term and unused hours cannot be carried over.
- What does it mean to be on a waitlist?
If a class is full a student may place themselves on a waitlist. If space becomes available in a class, waitlisted students will be offered the space in sequential order and contacted by e-mail. Please do not attend the first session unless you have been contacted by an Art Center staff member. No charges are assessed until the student is placed in a course.
- Class Age Requirements
The Art Center carefully considers the age requirements for all of its classes and receives many questions from students about the possibility of moving into an alternative age range. Please understand that we do not make exceptions to the age requirements for our classes.
Refund Policies for Art Camps
Creativity Camp Tuition – $425/week
Clay Camp Tuition – $405/week
10% of camp tuition is considered a non-refundable deposit. Parents must contact the Education Department by phone at 734-926-4128 or via e-mail at firstname.lastname@example.org within 7 days before the start of the camp week to request a withdrawal or transfer from a camp week.
COVID-19-Related Cancellations, Missed Days, or Camp Closures
In the event that camp were to close due to a Covid outbreak or a mandate by the state or health department, 100% of camp tuition will be refunded.
If a camper is unable to attend due to a Covid diagnosis, a quarantine, or is sent home because they exhibited Covid symptoms, families will receive a pro-rated refund, minus the 10% non-refundable deposit.
We ask that families notify as soon as possible if it becomes know that their child will not be able to attend camp. As a small non-profit operating with a reduced camp capacity due to Covid-mitigation efforts, it helps give us time to fill the space from the waitlist.
Up to 7 days before the start of the camp week:
A full refund will be issued minus the 10% non-refundable deposit.
Within 7 days before the start of the camp week: No refunds will be issued, except in instances that fall under the Covid Cancellation Policy.
Camp tuition is a flat fee. We do not pro-rate for days missed, except in instances that fall under the Covid-Related Missed Days Policy.
Up to 7 days before the start of the camp week:
You may transfer your child to a different camp at no cost, provided space is available
Within 7 days before the start of the camp week:
No transfers will be issued.
Online Class FAQs and Policies
- What platform is used for online A2AC online classes?
Zoom will be used for all digital learning Art Center classes. To use Zoom, go to Zoom.us and download the Zoom software. You will receive an email in which you will have to activate your Zoom account. This process can take 10-15 minutes so please plan to do well ahead of your scheduled class time.
- How and when will I receive my Zoom link to my A2AC online class?
Your invite to the online class will be sent to the email which was provided to us when you signed up for the class. Invites to the class will be sent 1-2 business days prior to the start of the class. If you have not received the invite link within this time frame, please check your spam folders or contact email@example.com
- If I am having issues connecting to Zoom or have questions about using Zoom, who can I talk to?
An Art Center staff member will be in all online classes to assist with signing in students and can provide a basic instruction to Zoom features. Art Center staff will log into the class a half hour prior to the start of class so please feel free to join early if you are unfamiliar with Zoom and would like to have time to explore features. If you cannot gain access to the Zoom room or are having issues connecting please email firstname.lastname@example.org or call 734-926-4131. Please note we can only assist with issues relating to gaining access to the Zoom room, we cannot troubleshoot computer issues.
- What happens if there is a technical difficulty on the instructor’s end and class cannot continue?
In the event that class cannot happen due to technical difficulty an Art Center staff member will attempt to resolve the issue by starting a new meeting and connecting with the instructor. If the issue persists, the class will be rescheduled.
- Will I need supplies for these online classes?
Yes, you will need to purchase supplies for online classes. We have worked with instructors to streamline supply lists so that they are common and inexpensive materials that should be easy to procure. Supply lists can be found on the website listing of the class.
- What if I am unhappy with my online class experience?
As we begin digital programming, we greatly appreciate your feedback! If you have had an unsatisfactory experience with your class please contact Chelsea at 734-926-4131 or email@example.com